Konica Minolta BIZHUB C652DS - Manual (Page 287)

bizhub C652/C652DS/C552/C552DS/C452 15-3
15.1 Cannot print 15
When the above troubleshooting does not eliminate the problem, refer to the "User's Guide [Copy
Operations]".
When the user authentication is
enabled, you may have entered
an unregistered user name or
password. Enter the correct user name or
password.
Different encryption passphras-
es may be specified for the
printer driver and the machine. Specify the same encryption
passphrase for the machine and
the printer driver.
Memory of the computer may
be insufficient. Perform a test printing to check
whether printing is possible.
Network connection with the
printer controller is not estab-
lished (when connecting via the
network). Contact your network administra-
tor.
The machine may be in the en-
hanced security mode. Configure authentication settings
in the enhanced security mode.
For details, contact the printer ad-
ministrator.
Printing order is disturbed - a
job sent later is printed before
the preceding jobs. An error may have occurred on
the printer for a reason such as
running out of paper. When "Skip Job Operation Set-
tings" is enabled in the Adminis-
trator Settings of the printer, only
the jobs without a problem are
processed and those with any
problem are held in queue.
Secure print is not available. The password rules may be en-
abled on the machine. Specify a password according to
the password rules.
Different encryption passphras-
es may be specified for the
printer driver and the machine. Specify the same encryption
passphrase for the machine and
the printer driver.
Jobs saved in a User Box have
disappeared. Jobs saved in a User Box may
be deleted due to the settings
on the machine. Check the User Box settings for
the machine. For details, refer to
the "User's Guide [Box Opera-
tions]".
Printing in the user authentica-
tion or account track mode is
not available. The user name, account name
or password is incorrect. Enter the correct user name, ac-
count name and password.
User authentication or account
track may be disabled on the
printer driver. Enable user authentication or ac-
count track on the printer driver.
Different encryption passphras-
es may be specified for the
printer driver and the machine. Specify the same encryption
passphrase for the machine and
the printer driver.
The entered user name or ac-
count name may not be author-
ized. Check with the administrator
whether the user name or ac-
count name concerned is author-
ized for printing.
Printing is not available when
you have selected "Public User"
in user authentication. Printing by public users may be
prohibited on the machine. Check with the administrator
whether printing by public users
is permitted.
Problem Possible Cause Remedy