Warning, Nwarranty and service – Yokogawa 2-Wire Dual Channel Transmitter/Analyzer FLXA21 User Manual
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IM 12A01A02-01E
5th Edition : Oct. 31, 2013-00
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For Explosion proof (Intrinsically safe type)
WARNING
Electrostatic charge may cause an explosion hazard. Avoid any actions that cause the generation
of electrostatic charge, e.g., rubbing with a dry cloth. Because the enclosure of the FLXA21
2-Wire Analyzer, if it is mounted in an area where the use of category 1 G Zone 0 apparatus is
required, it must be installed such, that, even in the event of rare incidents, ignition sources due
to friction sparks are excluded.
Figure 1 Warning label
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Warranty and service
Yokogawa products and parts are guaranteed free from defects in workmanship and material
under normal use and service for a period of (typically) 12 months from the date of shipment from
the manufacturer.
Individual sales organisations can deviate from the typical warranty period, and the conditions of
sale relating to the original purchase order should be consulted. Damage caused by wear and
tear, inadequate maintenance, corrosion, or by the effects of chemical processes are excluded
from this warranty coverage.
In the event of warranty claim, the defective goods should be sent (freight paid) to the service
department of the relevant sales organisation for repair or replacement (at Yokogawa discretion).
The following information must be included in the letter accompanying the returned goods:
• Part number, model code and serial number
• Original purchase order and date
• Length of time in service and a description of the process
• Description of the fault, and the circumstances of failure
• Process/environmental conditions that may be related to the failure of the device.
• A statement whether warranty or nonwarranty service is requested
• Complete shipping and billing instructions for return of material, plus the name and phone
number of a contact person who can be reached for further information.