Datamax-O'Neil A-Class Mark II Operator’s Manual - Manual (Page 121)

A-Class Mark II 111
Fault Messages (continued)
Displayed Message Description Possible Solution(s)
REFLECTIVE MODE
CANNOT CALIBRATE
Consistently low sensor
readings were detected.
Press any key to continue. Ensure that
the reflective mark was inserted face
down. Also, ensure that the sensor is
clean and that the reflective mark is
made from carbon-based ink. Retry
calibration.
REFLECTIVE MODE
FAULTY SENSOR
Consistently high sensor
readings were detected.
Press any key to continue. Ensure that
media was removed from the media
sensor during the appropriate
calibration steps; also ensure that no
labels are stuck in the media sensor.
Retry calibration. If the problem
persists, call for service.
RIBBON FAULT
Two causes are possible:
(1) The Thermal Transfer
media type has been
selected, but no ribbon
movement or only sporadic
movement has been
detected; or,
(2) The ribbon sensor
values have changed.
If using direct thermal stock, set the
Media Type to Direct Thermal;
otherwise, ensure that ribbon is
installed.
Press the FEED Key to clear the fault -
- if the fault does not clear check the
Ribbon Hubs for free movement. Also,
ensure that the ribbon core fits snugly
onto the supply hub, and that the
ribbon is not slipping or stalling as
labels print. If no binding, slipping, or
stalling is apparent press and hold the
FEED Key until at least three labels
have been output. If the fault does not
clear, call for service.
TEMPERATURE FAULT
The printer has shutdown
due to a high printhead
temperature.
Turn OFF the printer. Ensure that the
printer has been installed within an
acceptable environment. DO NOT
restart operation until the printhead
cools.