Datamax-O'Neil A-Class Mark II Operator’s Manual - Manual (Page 113)

A-Class Mark II 103
6
Troubleshooting
6.1 Problem Resolution
When a problem is encountered, the information in this section will help resolve it. Locate the
description of the problem to find an appropriate solution. For problems that are accompanied by a
displayed message, see Section 6.1.2.

Depending on your labeling program and the printer's menu settings, some commands
and selections can be ignored. See HOST SETTINGS (Section 4.2.5) for more information
and consult your software vendor for program information. If you have questions or if
problems persist, contact a qualified technician or Datamax-O’Neil
Technical Support.
6.1.1 General Resolutions
The following table lists problems that may not be accompanied by a displayed message:
Problem Possible solution
Blank display (but the
backlight is ON):
The display contrast may set too low (press and hold the MENU Key;
see Section 4.1.1).

When using the remote display option, both the remote
display and the display mounted to the printer share the
same contrast setting.
Erratic feeding:
Calibration may be needed (press and hold the FEED Key; see Section
3.4).
Erratic printing:
Check the following possibilities:
• Hex Dump mode may be enabled (disable it; see Section 6.2); or,
• If using serial communication, check the host and printer port
settings (settings must match; see Section 4.2.5).
Intellifont will not
print:
You may be using an incorrect type – Intellifont format is Little/Big
Endian specific and the printer uses Big Endian (refer to your font
supplier for information).