Datamax-O'Neil A-Class Mark II Operator’s Manual - Manual (Page 115)

A-Class Mark II 105
General Resolutions (continued)
Problem Possible solution
No print using direct
thermal media (labels
advance normally):
Test the heat reactivity of the labels then proceed accordingly:
•
If the labels react, increase the HEAT setting via the software
program or through the menu (see Section 4.2.2); or,
• If the labels do not react, install different media.
No print using thermal
transfer media (labels
advance normally):
Examine the used ribbon for an image:
• If an image is on the ribbon, verify that the ribbon was correctly
installed. (Confirm the coated side by pressing the label’s sticky
side against the ribbon, where ink will lift from the coated side.)
Clean the printhead (see Section 5.5.1) then correctly install the
ribbon (see Section 3.3); or,
If no image is on the used ribbon, try the following:
• Run a Test label, and if an image printed then ensure that the
protocol and port settings for the printer and host match; see
Section 4.2.5.
•
Increase the HEAT setting; see Section 4.2.2.
•
Verify that the media and ribbon combination is compatible; see
Section 7.2.
Nothing prints when
using a software
program (Test labels
print normally):
Ensure that the printer is at READY then observe the display when
sending your label format to the printer and proceed accordingly:
• If Receiving Data (see Section 4.1) is not indicated, check the
protocol, port settings and / or IP Address between the printer and
host. If networking, check for the appropriate Current State Icon.
Also, ensure that the interface cable meets the requirements of the
printer and host, and that it is properly connected; or,
• If Receiving Data is indicated, disable COMMUNICATIONS / ESC
SEQUENCES; see Section 4.2.5.