Datamax-O'Neil A-Class Mark II Operator’s Manual - Manual (Page 114)

104 A-Class Mark II
General Resolutions (continued)
Problem Possible solution
Light or no print on the
side of the label:
Check the following possibilities:
• The Leveling Cam may be incorrectly adjusted (adjust it; see
Section 5.3.1); or,
• The Platen may be dirty or worn (clean and inspect; see Section
5.6.2).
• The HEAD BIAS setting may be incorrect (check the setting; see
Section 4.2.4).
Missing label
information:
Check the following possibilities:
• Check the format for character or image placement outside the
label dimensions (all row / column values must allow for character
and bar codes space for printing within the format size);
•
Available memory may have been exceeded by the format
requirements (try reducing the memory allocation to either the
INTERNAL MODULE or SCALEABLE FONT; see Section 4.2.4);
•
If using serial communication, ensure that the interface cable
meets requirements (verify necessary pin outs; see Section 2.3.2);
or,
•
The HEAD BIAS setting may be incorrect (check the setting; see
Section 4.2.4).
No power (display
backlight is OFF):
Check the following possibilities:
• Verify that the AC power cord is connected to and that the power
switch is ON (for details see Section 2.5);
• Verify that the AC outlet is functioning, or move the printer to
another location on a different circuit;
• Replace a possibly damaged AC cord; or,
•
The line fuse may be blown (call for service).