ZyXEL Communications XGS-4728F - Manual (Page 384)

Chapter 48 Troubleshooting
XGS-4728F User’s Guide
384
48.2 Problems Accessing the Switch
48.2.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.
48.2.1.1 Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Table 149 Troubleshooting Accessing the Switch
PROBLEM CORRECTIVE ACTION
I cannot
access the
Switch using
Telnet. Make sure the ports are properly connected.
You may have exceeded the maximum number of concurrent Telnet
sessions. Close other Telnet session(s) or try connecting again later.
Check that you have enabled Telnet service access. If you have configured
a secured client IP address, your computer’s IP address must match it.
Refer to the chapter on access control for details.
I cannot
access the
web
configurator. The administrator username is “admin”. The default administrator
password is “1234”. The username and password are case-sensitive. Make
sure that you enter the correct password and username using the proper
casing. If you have changed the password and have now forgotten it, you
will need to upload the default configuration file. This restores all of the
factory defaults including the password.
If you have configured more than one IP interface, make sure another
administrator is NOT logged into the web configurator on a different IP
interface using the same account.
Check that you have enabled web service access. If you have configured a
secured client IP address, your computer’s IP address must match it. Refer
to the chapter on access control for details.
Your computer’s and the Switch’s IP addresses must be on the same
subnet.
See the following section to check that pop-up windows, JavaScripts and
Java permissions are allowed.