Pitney Bowes DM550 - Manual (Page 166)

10-6 SV61436 Rev. B
10 • Troubleshooting
Envelope Feeding Problems
Description Possible Causes Solution
Envelope(s) getting
jammed
(continued)
You are using envelopes that have
dimensions that are outside the
acceptable ranges.
To clear a jam in the feed deck :
(continued)
5. Depending oh how badly the envelope is
damaged, you may need to replace it.
6. Make sure the feed deck is clear and the
jam release levers are down.
7. To continue processing mail, close the
cover and select Start to continue from
the display.
To clear a jam in the WOW™ deck:
1. Lift the WOW™ cover.
2. Pull the WOW™ transport jam release
lever to the left.
3. Remove the envelope.
4. Depending on how badly the envelope is
damaged, you may need to replace it.
5. Make sure the WOW™ deck is clear and
the jam release lever is down.
6. To continue processing mail, close the
cover and select Start to continue from
the display.
WOW™ transport jam
release lever