Pitney Bowes DM550 - Manual (Page 162)

10-2 SV61436 Rev. B
10 • Troubleshooting
How to
Troubleshoot
your DM Series™
Digital Mailing
System
This chapter contains a list of problems you may encounter while using
your DM Series™ System.
Review the problems and if you are unable to find a solution, call the Help
Desk or you can schedule a request for service at our web site. Refer to
the Pitney Bowes Contact Information List at the front of this guide for the
phone number of the Help Desk and the web site addresses.
Envelope Sealing Problems
Description Possible Causes Solution
Envelope(s) not sealing
or not sealing properly
No E-Z Seal® Sealing Solution in
the bottle, or bottle is placed incor-
rectly.
Remove the E-Z Seal® solution bottle and
refill or reposition the bottle.
Refer to the E-Z Sea��® Maintenance section
in Chapter 9 of this guide.
Moistener brush is dirty or worn. Replace or clean the moistener brush. Refer
to the C��eanin� or Rep��acin� the Moistener
Brush section in Chapter 9 of this guide.
Envelopes are not positioned on
the feed deck correctly, or side
guide is out too far.
Place envelopes with the flap down on the
feed deck against the rear wall.
Make sure the envelopes are pushed far
enough so that they cover the feed sensor
on the rear wall. Push the side guide close to
the envelope or stack of envelopes but not to
the point where it is touching the envelopes.
Leave about 1/16" clearance (the thickness
of a dime).
Feed sensor
Side guide