Comtech EF Data DTMX5000 SpectraCast - Manual (Page 126)

Troubleshooting DTMX5000 IP Gateway
5–2 Rev. 1
5.1.1 The Gateway Does Not Power Up
Possible Cause Solution
The power cord is loose, faulty or not
connected to the Gateway. Check that the power cord is properly connected to the
Gateway and the power outlet.
Power outlet is faulty. Check outlet or utilize another outlet.
If problem remains, the Gateway may be
faulty Contact EFData Customer Support department.
5.1.2 No Communication Between the Gateway and the Local
Terminal
Possible Cause Solution
Faulty terminal cable. Use a continuity test to verify the terminal cable functioning.
Pins 2 and 3 should be crossed and Pin 5 should be connected
between both sides. If OK, utilize a different cable.
Incorrect terminal settings. Check terminal settings and change if necessary.
5.1.3 The Gateway Does Not Reply to Ping from the Control and
Management Interface
Possible Cause Solution
Incorrect IP address setting for the
Control and Management interface. Check the IP address setting and change if necessary.
Incorrect Ethernet cable connection. Ensure that the Control and Management NIC cable is
connected to the correct Ethernet port.
5.1.4 The Gateway Does Not Reply to Ping from the Transportation
Interface
Possible Cause Solution
This is normal before connecting the
Transportation NIC.
5.1.5 Gateway Statistics Tables Indicate that there is No Data Flow to
Users
Possible Cause Solution
Incorrect Transportation NIC IP address
setting. Check that the transportation NIC IP address is correctly
specified and change if necessary.
The Transportation NIC is disabled. Enable the transportation NIC.
The Transportation NIC is not connected
to the network. Check the connection between the server and the
Transportation NIC by using Ping and ARP.