AMETEK SFA Series Ethernet Programming - Manual (Page 9)

SG Series Programming Contents
M550129-03 Rev K xi
Product Family: SG Series IEEE 488.2/RS232 and Ethernet Options
Warranty Period: Five Years
WARRANTY TERMS
AMETEK Programmable Power, Inc. (“AMETEK”), provides this written warranty covering the Product stated
above, and if the Buyer discovers and notifies AMETEK in writing of any defect in material or workmanship
within the applicable warranty period stated above, then AMETEK may, at its option: repair or replace the
Product; or issue a credit note for the defective Product; or provide the Buyer with replacement parts for the
Product.
The Buyer will, at its expense, return the defective Product or parts thereof to AMETEK in accordance with
the return procedure specified below. AMETEK will, at its expense, deliver the repaired or replaced Product
or parts to the Buyer. Any warranty of AMETEK will not apply if the Buyer is in default under the Purchase
Order Agreement or where the Product or any part thereof:
is damaged by misuse, accident, negligence or failure to maintain the same as
specified or required by AMETEK;
is damaged by modifications, alterations or attachments thereto which are not
authorized by AMETEK;
is installed or operated contrary to the instructions of AMETEK;
is opened, modified or disassembled in any way without AMETEK’s consent; or
is used in combination with items, articles or materials not authorized by AMETEK.
The Buyer may not assert any claim that the Products are not in conformity with any warranty until the Buyer
has made all payments to AMETEK provided for in the Purchase Order Agreement.
PRODUCT RETURN PROCEDURE
1. Request a Return Material Authorization (RMA) number from the repair facility (must be done in
the country in which it was purchased):
In the USA, contact the AMETEK Repair Department prior to the return of the product
to AMETEK for repair:
Telephone: 800-733-5427, ext. 2295 or ext. 2463 (toll free North America)
858-450-0085, ext. 2295 or ext. 2463 (direct)
Outside the United States, contact the nearest Authorized Service Center (ASC). A
full listing can be found either through your local distributor or our website,
www.programmablepower.com, by clicking Support and going to the Service
Centers tab.
2. When requesting an RMA, have the following information ready:
Model number
Serial number
Description of the problem
NOTE: Unauthorized returns will not be accepted and will be returned at the shipper’s expense.
NOTE: A returned product found upon inspection by AMETEK, to be in specification is subject to an
evaluation fee and applicable freight charges.