Introduction – Kofax Communication Server 10.0.0 User Manual
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TC/WEB
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1.
Introduction
TC/Web Access is an internet application providing access to the Kofax Communication Server via a web
browser. Because it is an internet application, no installation of a TC/Web client is necessary. It is immediately
accessible from a web browser.
TC/Web is a multifunctional tool, intended to be used by both end-users and administrators of Kofax
Communication Server services.
TC/Web enables end users to send and receive messages in a variety of media including email, fax, voice, and
SMS. Users can create and edit recipient entries with multiple addresses, as well as lists of recipients.
As an interface to TC/Broadcast product, TC/Web enables users to send, manage and monitor broadcasts of up
to 30,000 messages.
The Metamail feature saves storage space on mail systems. Large attachments are stored on the Kofax
Communication Server rather than the mail server. The messages sent to the user include an internet hyperlink
instead of the actual fax image or voicemail attachment. Clicking on the hyperlink opens a TC/Web message in a
web browser, allowing access to the attachment stored on the Kofax Communication Server.
TC/Web enables administrators to view a list of users on the Kofax Communication Server. Administrators can
change the basic properties of a user such as their name, company, and password, as well as lock and unlock a
user account.
To assist in user support, a
feature called “UserSwitch” enables an administrative user to view and edit some of
the data of another user.
Important! The Kofax Communication Server and its components formerly used the name TOPCALL.
Some screen shots and texts in this manual may still use the former name.
1.1
Features
Access to Kofax Communication Server without installing any components on client PC
Save storage capacity on linked mail system using Metamail feature
Receive and send faxes from outside office
Recipients and distribution lists can be maintained
Application service provider can offer a unified messaging service using TC/Web Access
Message Audit trail (who accessed which documents)
Customers using TC/Broadcast may generate broadcast messages and monitor their progress
1.2
Requirements
1.2.1 Browser
TC/Web is accessed via a modern web browser. The following browsers are supported:
Microsoft Internet Explorer version 6 and higher
Mozilla Firefox
1.2.2 Java VM Version
In order to use Tiffy Viewer Java applet, it is recommended to install the latest Java VM from SUN
(Popular Downloads -> Java SE -> Java Runtime Environment (JRE) -> Download).
Note: It is recommended not to use Microsoft Java VM, because some features of Tiffy Viewer may be disabled.
1.2.3 Browser Settings
The following settings must be enabled in the browser:
Accept cookies
JavaScript
Java
Popup windows must be allowed