Kofax Communication Server 10.0.0 - Manual (Page 16)

TC/WEB TCWEB_USER_60100
©Kofax
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Directory lookup is not supported in the
Correct tool in TC/Web.
Sending to user groups or distribution lists is
not supported.
Picture 29: Changing the recipient
2.2.2.3 Reactivate
Sometimes messages cannot be sent successfully.
For example, a fax cannot be sent if the receiving fax
machine is not on.
The KCS system tries resending these messages
with increasing time between the retries. After the
last unsuccessful retry the message will be marked
as a "problem" and will not be sent.
Picture 30: Reactivate button
The user can select one or more messages in a tool and click Reactivate. Now the retries counter of the KCS
system is reset and new send attempts will be initiated.
This option is available for all messages that have not been successfully sent except those currently being sent.
Note: Multiple selection works.
2.2.3 Inbox Actions
For the Inbox folder, a special functionality is available:
2.2.3.1 Reply / Reply All
In the Inbox the user has the possibility to Reply and
Reply All.
The Reply and Reply All buttons open a
compose window where the original message is
included as text. Attachments are removed.
The original recipient information (recipient,
origina
tor, time, …) is added to the message.
Note: Only the first selected message will be replied
to.
Picture 31: Reply / Reply All buttons
Picture 32: Reply / Reply All window