Dell C3765dnf Color Laser Printer - Manual (Page 542)

540 Troubleshooting Guide
Ghosting
Light-induced fatigue
Action Yes No
1 Locate the cause of the problem using the Ghost Configuration Chart.
a Launch the Tool Box, and click Chart Print on the Diagnosis tab.
b Click Ghost Configuration Chart.
The Ghost Configuration Chart is printed.
Is the type of the problem identified?
Proceed to the action
corresponding to the
type of ghosting.
Positive ghost - 2a
Negative ghost - 2b
Contact Dell.
2a Replace the drum cartridges.
a Replace the drum cartridges. See "Replacing the Drum Cartridges."
b After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c Click Ghost Configuration Chart.
The Ghost Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
2b If you are using non-recommended print media, use the print media
recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 3.
3 Adjust the transfer bias.
a On the operator panel, press the (Information) button and
select the Tools tab → select Admin Settings →
Maintenance→ Adjust Transfer Belt Unit.
b Select K Offset or YMC Offset , and then decrease the value.
c Launch the Tool Box, and click Chart Print on the Diagnosis tab.
d Click Ghost Configuration Chart.
The Ghost Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.