Dell C3765dnf Color Laser Printer - Manual (Page 558)

556 Troubleshooting Guide
Digital Certificate Problem
Cannot scan using WIA on a Microsoft ®
Windows Server ® 2003 computer.
Enable WIA on the computer.
To enable WIA:
1 Click Start, point to Administrative Tools, and then click Services.
2 Right-click Windows Image Acquisition (WIA), and then click Start.
Cannot scan using TWAIN or WIA on a
Windows Server 2008 or Windows Server
2008 R2 computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1 Click Start, point to Administrative Tools, and then click Server Manager.
2 Under Features Summary, click Add Features.
3 Select the Desktop Experience check box, click Next, and then click Install.
4 Restart the computer.
Cannot scan using TWAIN or WIA on a
Windows Server 2012 computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1 Click Server Manager from the Start screen.
The Server Manager screen appears.
2 Under Manage, click Add Roles and Features.
Add Roles and Features Wizard appears.
3 Click Next to skip the Before you begin page.
4 Ensure that Role-based or feature-based installation is selected, and then click
Next.
5 Ensure that Select a server from the server pool is selected, select the server under
Server Pool, and then click Next.
6 Click Next to skip the Select server roles page.
7 Select the Desktop Experience check box under User Interfaces and
Infrastructure, and then click Next.
8 Click Confirmation from the list on the left.
9 Select the Restart the destination server automatically if required check box, and
then click Install.
10 Restart the computer.
Symptom Cause Action
The LDAP-SSL/TLS
Communication setting and the
Upload Signed Certificate button
are not displayed.
The optional hard disk installed in
the printer is not encrypted.
Confirm whether the optional hard disk is
connected correctly, and confirm whether Data
Encryption is enabled from the operator panel or
Dell Printer Configuration Web Tool.
The certificate import button is
disabled.
SSL communication is disabled. Create a self-signed certificate and enable SSL.
The certificate details button is
disabled.