Banner PresencePLUS BCR 1.3 Series - Manual (Page 25)

During powerup, all the sensor LEDs illuminate for 15 to 20 seconds. •
• After the Red Error LED turns OFF, verify that the Green power LED is flashing.
7. Launch the Software.
• Click Start > PresencePLUS to start the program.
• If the sensor has a different IP address than the default address (192.168.0.1), or if it is connected
through a serial connection, the following error message will display:
Sensor not found on specified IP address 192.168.0.1.
Do you want to try another IP address?
• Click Yes to access the System Setup window.
• Click on the Sensor select tab, and change the conection setup as follows:
Ethernet Connection --
1. Select Ethernet (RJ45) in the drop-down menu.
2. Change the IP address to the address of the sensor to which the PC is connected.
3. Click OK.
Serial Connection --
1. Select PC Serial in the drop-down menu.
2. Click OK.
3.3.1 General Troubleshooting
The following table describes solutions to the most common problems in using the PresencePLUS software.
For further assistance, contact Banner Engineering.
Cause/Solution Problem
Sensor not getting enough power.
• Green Power LED on sensor is not ON.
• Check the connection to the power supply. • Interface cannot connect to the sensor.
• No image on the monitor.
Run display set to "None"
• No image on PC or monitor.
• Ensure that the sensor is receiving trigger signals. • Green Ready LED on sensor is OFF.
Sensor not receiving triggers
• The software seems to be working correctly, but the
image is missing.
• If the connections are secure, call a Banner
Applications Engineer.
Software restart needed or there are loose
connections.
• Error message "Failed to capture a full-resolution
image. Please try again."
• Restart the PresencePLUS software. • Image is frozen on the PC and monitor.
• Check all connections. • Green Ready LED on sensor is OFF
• If a software restart does not correct the problem and
the connections are secure, call a Banner
Applications Engineer.
25 Banner Engineering Corp. - Minneapolis, MN USA - www.bannerengineering.com
Tel: 763.544.3164
P/N 000000
Getting Started 7/2009