Rockwell Automation 1756-HIST2G Historian ME 2.1 - Manual (Page 287)

G • T ROUBLESHOOTING
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Web Client Issues
This section contains information that may help you troubleshoot your FactoryTalk
Historian ME web client.
If the MAC address scrolls
across the display:

The Ethernet port has failed to acquire an IP
address.

Reboot the module.
For any issue, follow the guidelines provided in the “General Guidelines” section
of this appendix.
Web Client Symptom Solution
If you cannot access the
FactoryTalk Historian
ME web client:
First check that the IP address you are trying to
connect to is the same as the one scrolling across the
FactoryTalk Historian ME module’s display. If you see
a MAC address instead, that means that the module
can’t find the IP address from the DHCP server.
Reboot the module.
If the web client is
unresponsive:

Go to Web Diagnostics, Firmware tab, Web Server
Configuration
page and click [Restart Webs].
or

Go to the FactoryTalk Historian ME Module Prop-
erties page in AOP. In the Configuration tab, click
[Restore Defaults].
Hardware Symptom Solution