HID FARGO HDPii User Guide - Manual (Page 294)

HDPii High Definition Card Printer/Encoder User Guide L001130 Rev 1.4
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Section 14: HIDGlobal Technical Support
The purpose of this section to provide the User with an efficient, step-by-step procedure to
be used when contacting Fargo Technical Support as needed for the HDPii.
Contacting Technical Support
Step Procedure
1 Read the suggested Sections of the Technical Service and Maintenance
Manual in order to troubleshoot the Card Printer.
As needed, contact the Fargo Technical Support Group by phone at
(866)607-7339 #6 or by fax at (952) 941-1852 for additional, technical
assistance.
OR
Contact Technical Support via the Web:
www.hidglobal.com
2 Position a phone near the Printer and Computer so the technician can
troubleshoot the Printer(s) with efficiency.
3 Please have a self-test and a sample card ready when calling Technical
Support.
Reading the Serial Numbers on a Fargo Printer
The purpose of this section is to provide updated instructions for reading serial numbers on a
Fargo Printer.
Finding out when a Fargo Card Printer was manufactured
You can determine when your card Printer was manufactured by reading directly from the
serial number (affixed to your card Printer).
1. Year Built: The first two digits in the serial number indicate the year that the Printer was
manufactured.
2. Week Built: The second two digits indicate the week.
3. Numeric Order: The last four digits indicate the sequence number for the numeric order
in which the Printer’s were built.
Reviewing Example No. 1: Serial Number A9280224
1. A9280224: The first two digits in the serial number indicate the year the Printer was built
(e.g., the letter and digit A1 indicate the year 2009).