HP Photosmart C7200 Series - Manual (Page 229)

Pages of a fax I sent are missing
Cause: Two or more pages were fed through the document feeder tray at the same
time.
Solution: Print a Last Transaction report to verify the number of pages that were
sent. If two or more pages stuck together and were fed into the document feeder tray
at the same time, the number of pages in the report would not match the actual
number of pages. If the number of pages listed in the report does not match the actual
number of pages, you might need to clean the separator pad in the automatic
document feeder.
For more information, see:
• “Print other reports” on page 152
• “Clean the automatic document feeder” on page 173
Cause: The receiving fax machine is having problems.
Solution: To check this, try calling the fax number from a telephone and listen for
fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or
connected, or a voice mail service could be interfering with the recipient's phone line.
The memory of the receiving fax machine might be full or the fax machine might have
run out of paper. You can ask the recipient to check the receiving fax machine for any
problems.
Cause: The phone line connection is noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
Solution: If the failure was due to noise on the phone line, resend the fax. The
quality might be better when you try again. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or
other noise. If the problem persists, turn Error Correction Mode (ECM) off and
contact your telephone company.
For more information, see:
“Send a fax in Error Correction Mode” on page 139
The quality of the fax I sent is poor
Cause: The phone line connection is noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
Solution: If the failure was due to noise on the phone line, resend the fax. The
quality might be better when you try again. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or
other noise. If the problem persists, turn Error Correction Mode (ECM) off and
contact your telephone company.
If the problem persists, check to see if Error Correction Mode (ECM) is On. If it is
not, change the ECM setting to On. Faxes might take longer to send, but the print
quality of the received fax should improve.
Chapter 15
228 Troubleshooting
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