HP Photosmart C7200 Series - Manual (Page 220)

The printout is blank
Cause: The original is placed incorrectly on the glass.
Solution: Reload the original on the glass.
For more information, see:
“Load originals” on page 71
Fax troubleshooting
Use this section to solve the following fax problems:
• The HP All-in-One is having problems sending and receiving faxes
• The HP All-in-One cannot send faxes, but can receive faxes
• The HP All-in-One is having problems sending a manual fax
• Pages of a fax I sent are missing
• The quality of the fax I sent is poor
• Parts of a fax I sent are cut off
• The fax I sent was blank when it was received
• Fax transmission is slow
• The HP All-in-One cannot receive faxes, but can send faxes
• The HP All-in-One is having problems receiving a manual fax
• Fax tones are recorded on my answering machine
• The HP All-in-One is not answering incoming fax calls
• Pages of a fax I received are missing
• Faxes are received but do not print
• Parts of a fax I received are cut off
• The computer to which I am connecting has only one phone port
• I hear static on my telephone line since connecting the HP All-in-One
• The fax test failed
• I am having problems faxing over the Internet using IP phone
• The fax log report shows an error
The HP All-in-One is having problems sending and receiving faxes
Cause: The HP All-in-One is not set up properly for faxing.
Solution: Follow the instructions in your printed documentation to set up the HP All-
in-One properly for faxing, based on the equipment and services you have on the
same phone line as the HP All-in-One. Then, run a fax test to check the status of the
HP All-in-One and to make sure you set it up properly.
The HP All-in-One prints a report with the results of the test. If the test fails, review
the report for information on how to fix the problem.
For more information, see:
“Test your fax setup” on page 63
Cause: The HP All-in-One is turned off.
Fax troubleshooting 219
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