HP Photosmart C7200 Series - Manual (Page 192)

If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
• “Clean the print head” on page 162
• “Print a self-test report” on page 149
• “Align the printer” on page 161
Cause: The paper is too close to the print head.
Solution: If the paper is too close to the print head during printing, the ink might be
smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a
mailing envelope. Make sure the paper lays flat in the input tray and is not wrinkled.
The automatic document feeder picks up too many pages or none at all
Cause: The separator pad or rollers inside the automatic document feeder might
need to be cleaned. Pencil lead, wax, or ink can build up on the rollers and separator
pad after extensive use, or if you copy handwritten originals or originals that are heavy
with ink.
• If the automatic document feeder does not pick up any pages at all, the rollers
inside the automatic document feeder need to be cleaned.
• If the automatic document feeder picks up multiple pages instead of single sheets,
the separator pad inside the automatic document feeder needs to be cleaned.
Solution: Load one or two sheets of unused plain white full-size paper into the
document feeder tray and press Start Copy Black. As the plain paper passes through
the automatic document feeder, the paper releases and absorbs residue from the
rollers and separator pad.
TIP: If the automatic document feeder does not pick up the plain paper, try
cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with
distilled water.
If the problem persists, or the automatic document feeder does not pick up the plain
paper, you can clean the rollers and separator pad manually.
For more information, see:
“Clean the automatic document feeder” on page 173
Ink is not filling the text or graphics completely
Cause: The Paper Type setting is incorrect.
Solution: Change the Paper Type setting to match the type of paper loaded in the
input tray.
For more information, see:
• “Set the copy paper type” on page 123
• “Set the paper type for printing” on page 85
Print quality troubleshooting 191
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