HP Photosmart C7200 Series - Manual (Page 191)

If the self-test report shows a defect, try the following:
•
Clean the ink cartridges automatically. For more information, see “Clean the print
head” on page 162 .
• If you are missing lines when you print, clean the electrical contacts. For more
information, see
“Clean the ink cartridge contacts” on page 163 .
• If the self-test report does not show a problem, investigate other causes, such as the
image file or software program.
For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/
support .
This section contains the following topics:
• Ink is bleeding or smearing
• The automatic document feeder picks up too many pages or none at all
• Ink is not filling the text or graphics completely
• The text edges are jagged
• The printout has a horizontal band of distortion near the bottom of the page
• Colors run into each other on the printout
• Printouts have horizontal streaks or lines
• Printouts are faded or have dull colors
• Printouts seem blurry or fuzzy
• Printouts have vertical streaks
• Printouts are slanted or skewed
• Ink is overspraying the paper when I print a photo
• Paper is not picked up from the input tray
• The print quality of the fax I received is poor
• Some of the pages of a fax I received are faded or blank
Ink is bleeding or smearing
Cause: The paper type is not suitable for the HP All-in-One.
Solution: Use HP Premium Papers or any other paper type that is appropriate for
the HP All-in-One.
Cause: The print head needs to be cleaned.
Solution: Clean the print head, and then print a self-test report. Check the color
blocks in the report for any problems. If the color blocks show print quality problems,
perform a printer alignment.
If the problem persists after cleaning and aligning, contact HP support for help. Go
to:
www.hp.com/support
Chapter 15
190 Troubleshooting
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