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HP Color LaserJet 4700 Printer series User Manual

Page 260

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A print job was not sent to the printer that you wanted.

Cause

Solution

Ethernet hub, try connecting directly to the computer or use a different
port.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

You cannot use the computer while the printer is printing.

Cause

Solution

Background Printing has not been selected.

For LaserWriter 8.6 and later: Turn on background printing by
selecting Print Desktop on the File menu and then clicking
Background Printing in the pop-up menu.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause

Solution

This problem occurs with some programs.

Send the file in ASCII format instead of binary encoding.

Try downloading the fonts that are contained in the EPS file to
the printer before printing.

Your document is not printing with New York, Geneva, or Monaco fonts.

Cause

Solution

The printer might be substituting fonts.

Click Options in the Page Setup dialog box to clear substituted fonts.

You are unable to print from a third-party USB card.

Cause

Solution

This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB

Adapter Card Support software. The most current version of this
software is available from the Apple Web site.

Table 8-26

Problems with Mac OS 9.x (continued)

244

Chapter 8 Problem solving

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