Watlow Series 998 - Manual (Page 115)

WATLOW Series 998 User’s Manual A.1 Appendix
Warranty/Returns
Warranty
The Watlow Series 998 is warranted to be free of
defects in material and workmanship for 36 months
after delivery to the first purchaser for use, providing
that the units have not been misapplied. Since
Watlow has no control over their use, and some-
times misuse, we cannot guarantee against failure.
Watlow's obligations hereunder, at Watlow's option,
are limited to replacement, repair or refund of pur-
chase price, and parts which upon examination
prove to be defective within the warranty period
specified. This warranty does not apply to damage
resulting from transportation, alteration, misuse, or
abuse.
Watlow Controls
Watlow Controls is a division of Watlow Electric
Manufacturing Company, St. Louis, Missouri, a man-
ufacturer of industrial electric heating products, since
1922. Watlow begins with a full set of specifications
and completes an industrial product that is manufac-
tured totally in-house, in the U.S.A. Watlow products
include electric heaters, sensors, controls and
switching devices. The Winona operation has been
designing solid state electronic control devices since
1962, and has earned the reputation as an excellent
supplier to original equipment manufacturers. These
OEMs depend upon Watlow Controls to provide
compatibly engineered controls which they can
incorporate into their products with confidence.
Watlow Controls resides in a 100,000 square foot
marketing, engineering and manufacturing facility in
Winona, Minnesota.
Returns
1. Call Watlow Customer Service, (507) 454-5300,
for a Return Material Authorization (RMA) num-
ber before returning any item for repair. We need
this information:
• Ship to address
• Bill to address
• Contact name • Phone number
• Ship via • Your P.O. number
• Symptoms and/or special instructions
• Name and phone number of person returning
the material.
2. Prior approval and an RMA number, from the
Customer Service Department, is needed when
returning any unused product for credit. Make
sure the RMA number is on the outside of the
carton, and on all paperwork returned. Ship on a
Freight Prepaid basis.
3. After we receive your return, we will examine it
and determine the cause for your action.
4. In cases of manufacturing defect, we will enter a
repair order, replacement order, or issue credit
for material. A 20-percent restocking charge is
applied for all returned stock controls and acces-
sories.
5. If the unit is unrepairable, it will be returned to
you with a letter of explanation. Repair costs will
not exceed 50 percent of the original cost.
Shipping Claims
When you receive your Watlow control, examine the
package for any signs of external damage it may
have sustained enroute. If there is apparent damage
either outside the box or to its contents, make a
claim with the shipper immediately. Save the original
shipping carton and packing material.
Total
Customer
Satisfaction
3 Year
Warranty