CognitiveTPG DLXi - Manual (Page 316)

T R O U B L E S H O O T I N G
• Cure: None. This is a normal condition. Use gap stock if this
behavior is unacceptable.
NOTE: The Del Sol’s lower index sensor must be in the center position for
Gap indexing.
Printer skips labels during printing.
Cause: Max Y value in
Header line
is too large.
• Cure: Recalculate Max Y value using formula (dot pitch) x (label
height) + Max Y. If skipping still occurs, reduce Max Y.
Cause: Dot time in header line is too large.
• Cure: Reduce dot time.
Cause: Label format was designed for a different printer model or
for a printer with different dot time behavior.
• Cure: Adjust the label format accordingly.
Printer prints the wrong number of labels.
Cause: The header line specifies the wrong number of labels.
• Cure: Correct the header line. Remember that when using the
MULTIPLE
command, the number of labels specified in the header
line is the total quantity, counting side-by-side duplicates, not the
number of vertical forms fed.
Label processing stops unexpectedly.
Cause: The printer has stopped processing due to a hardware
problem.
• Cure: Consult your printer’s User’s Guide.
Cause: The printer has encountered a bad label format in a series
of formats within one file.
• Cure: Isolate the bad label format by copying each format to a
different file and testing it individually. After isolating the bad
Revision F, January 2012, CognitiveTPG 307