CognitiveTPG DLXi User Manual

Page 315

T R O U B L E S H O O T I N G

Print is stretched or shrunk vertically.

Cause: Dot time in header line is incorrect.

Cause: Label format was written for a different (typically, an

earlier or later model) printer.

• Cure: Try another value for dot time. If designing a turnkey

software package, provide for user adjustment of dot time. Allow

for printer limitations in this regard. For example, Barcode Blaster
LS and Blaster Advantage printers only support dot time 100.

Cause: If programming a high speed Barcode Blaster, Blazer

Emulation Mode may be enabled.

• Cure: Disable Blazer Emulation Mode unless your application
strictly requires it.

Printer does not index properly.

Cause: The printer received a

remains in effect until the printer is turned off or receives an

command.

• Cure: Send the printer an

command. Confirm that your

Cause: For printers that can use both black bar and gap indexing,
the printer may be set for the wrong index type.

• Cure: Change print media or set the printer up for the proper

indexing mode. See the sample printer configuration files for more
information.

Cause: The printer index detector needs calibration.

• Cure: If you are using a Code Courier printer, calibrate the

index detector according to the instructions in your User's Guide. If
using a Barcode Blaster or Blaster Advantage, refer to the

command for index calibration

information.

Cause: Butt-cut label stock is loaded. The printer may be indexing
properly, but with butt-cut stock the labels may not index to the

label perforation, depending on the black bar position.

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Revision F, January 2012, CognitiveTPG

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