Need help ? factory support - 2, Phone and pax members: - 2, Sales & tech. service numbers – Franklin Fueling Systems TS-LLD Installation Manual User Manual
Page 70: Incon office hours - 2, Before calling incon - 2, Return shipments - 2, Service and factory support, Section 6.0
Factory Support
Need Help ? Call INCON Technical Service for help with leak alarms, or
diagnostic codes. Also, please call if alarms, warnings, or error codes occur
frequently or repeatedly.
Phone & Fax numbers:
Sales
Technical Service
Phone: (800) 872-3455
** Phone: (800) 984-6266
Fax: (207) 283-0158
Fax: (207) 282-9002
E-mail:
** Technical Service Help is available 24 hours a day
INCON Office Hours:
8 a.m. to 5 p.m. EST Monday through Friday
Before calling INCON:
• Have the CU or LSU Serial Numbers on hand for units you’re having trouble with.
• The TS-LLD Warranty Registration Card should have this information (it should
have been filled-out completely and mailed or FAXed back to INCON after
installation).
NOTE: The example Warranty Registration card on the next page
can be copied and used for FAX in registration.
Return Shipments
If it should become necessary to return the LSU or CU to INCON please use the
original packaging materials if possible. Return shipping damage due to
inadequate or inappropriate packaging is your responsibility. Make sure the return-
goods
shipment
is insured.
Before returning anything to INCON, you must first obtain a Return Material
Authorization (RMA) number. Shipments of returned equipment, which have not
been authorized, will be returned freight collect.
Call
INCON Technical Service Department from the site for RMA numbers. Our
personnel will give you the correct shipping address, and provide other details and
instructions that you will need when you call for the RMA number.