Scanning problems, Scanner operational problems, Scanning software problems – Epson WorkForce AL-MX300DN User Manual
Page 239
Scanning Problems
Scanner operational problems
You cannot scan using the Auto Document Feeder
❏ Make sure Auto Detect (Office Mode only), Scanner Glass, ADF - Double-sided, or ADF -
Single-sided
is selected as the Document Source setting in Epson Scan. See “Scanning in Office
Mode” on page 89 or “Scanning in Professional Mode” on page 90 for instructions.
❏ If the document cover or ADF cover is open, close it and try scanning again.
Scanning software problems
You cannot start Epson Scan
❏ If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure
that the correct scanner is selected as the Scanner or Source setting.
❏ If you upgraded your computer’s operating system, you need to uninstall Epson Scan and reinstall
it.
For Windows:
1.
Uninstall Epson Scan as described in “Uninstalling the printer software” on
page 259.
2.
Install Epson Scan from the printer Software Disc.
Note:
If your computer does not have a CD/DVD drive, download the Epson Scan from the Epson website.
For Mac OS X:
1.
Download the Uninstaller and Epson Scan from the Epson website.
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AL-MX300 Series User's Guide
Troubleshooting 239