Toner smudges – Epson WorkForce AL-MX300DN User Manual

Page 228

Cause

What to do

The paper type setting may not be appropriate for the
loaded paper.

Set the appropriate paper type in the printer driver.

The toner cartridge may be near the end of its service
life.

If the message on the LCD panel or in EPSON Status Monitor
indicates that the toner cartridge is near the end of its service life,
replace the toner cartridge. See “Replacing Consumable
Products/Maintenance Parts” on page 193.

For Windows users, you can also check the remaining service life
of the toner cartridge by looking at the Basic Settings tab in the
printer driver.

There may be a problem with the toner cartridge.

There may be a problem with the photoconductor unit.

Toner smudges

Cause

What to do

Your paper may be moist or damp.

Do not store your paper in a humid or damp environment.

You may not be using the correct type of paper for your
printer.

Smooth, high-quality copier paper is recommended for best
results. See “Available paper types” on page 267 for information
on choosing paper.

The paper path inside the printer may be dusty.

Clean internal printer components by printing three pages with
only one character per page.

There may be a problem with the toner cartridge.

The Highland setting may not be set correctly for
printing in a location at a high altitude.

Select the appropriate value in Highland of the Printer Adjust
Menu

The photoconductor unit may be near the end of its
service life.

AL-MX300 Series User's Guide

Troubleshooting 228