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5 troubleshooting, 1 technical support – Artesyn ATCA-9405 Installation and Use (May 2014) User Manual

Page 56

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Setup

ATCA-9405 Installation and Use (6806800M71G)

56

Removing a board

1. Pull out the handle (tab) on the ATCA-9405 front panel at one click.

A short blink indicates that the board is requesting permission for extraction.

2. Remove the board when the blue LED on the front panel is on (no payload power).

2.5

Troubleshooting

In case of difficulty, use the following checklist:

Check that the ATCA-9405 circuit board is seated firmly in the carrier

Check that the system is not overheating

Check the cables and connectors to be certain that they are secure

Check that your terminal is connected to a console port

2.5.1

Technical Support

If you need help in resolving a problem with your ATCA-9405, visit

www.artesyn.com/computing

. Keep the following information ready:

ATCA-9405 serial number identification, see

Figure "Serial Number and Product ID" on

page 29

.

Version and part number of the operating system (if applicable)

Whether your board has been customized for options such as a higher processor speed or
additional memory

License agreements (if applicable)

Do not remove the ATCA-9405 while the blue LED is blinking.