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Service and repairs, Mportant – EXFO PM-1600 High-Speed Power Meter User Manual

Page 117

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Warranty

High-Speed Power Meter

107

Service and Repairs

Service and Repairs

EXFO commits to providing product service and repair for five years after
the date of purchase.

To send any equipment for service or repair,
1.
Call one of EXFO’s authorized service centers (see EXFO Service

Centers Worldwide on page 108). Support personnel will determine if
the equipment requires service, repair, or calibration.

2. If the equipment must be returned to EXFO or an authorized service

center, support personnel will issue a Return Merchandise
Authorization (RMA) number and an address for return.

3. If the unit has an internal storage device, do a backup of your data

before sending the unit for repairs.

4. Pack the equipment in its original shipping material. Be sure to include

a statement or report fully detailing the defect and the conditions under
which it was observed.

5. Return the equipment, prepaid, to the address given by the support

personnel. Be sure to write the RMA number on the shipping slip. EXFO
will refuse and return any package that does not bear an RMA number.

Note: A test setup fee will apply to any returned unit that, after test, is found to

meet the applicable specifications.

After repair, the equipment will be returned with a repair report. If the
equipment is not under warranty, the customer will be invoiced for the cost
appearing on this report. Return-to-customer shipping costs will be paid by
EXFO for equipment under warranty. Shipping insurance is at the
customer’s expense.

I

MPORTANT

Never send any unit or accessory back to EXFO without a Return
Merchandise Authorization (RMA) number.

Warranty

High-Speed Power Meter

107

Service and Repairs

Service and Repairs

EXFO commits to providing product service and repair for five years after
the date of purchase.

To send any equipment for service or repair,
1.
Call one of EXFO’s authorized service centers (see EXFO Service

Centers Worldwide on page 108). Support personnel will determine if
the equipment requires service, repair, or calibration.

2. If the equipment must be returned to EXFO or an authorized service

center, support personnel will issue a Return Merchandise
Authorization (RMA) number and an address for return.

3. If the unit has an internal storage device, do a backup of your data

before sending the unit for repairs.

4. Pack the equipment in its original shipping material. Be sure to include

a statement or report fully detailing the defect and the conditions under
which it was observed.

5. Return the equipment, prepaid, to the address given by the support

personnel. Be sure to write the RMA number on the shipping slip. EXFO
will refuse and return any package that does not bear an RMA number.

Note: A test setup fee will apply to any returned unit that, after test, is found to

meet the applicable specifications.

After repair, the equipment will be returned with a repair report. If the
equipment is not under warranty, the customer will be invoiced for the cost
appearing on this report. Return-to-customer shipping costs will be paid by
EXFO for equipment under warranty. Shipping insurance is at the
customer’s expense.

I

MPORTANT

Never send any unit or accessory back to EXFO without a Return
Merchandise Authorization (RMA) number.