Dukane DPC II Plus 9001:2000 - Manual (Page 153)

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Dukane Manual Part No. 403–566–01
Section 14 – Contacting Dukane
Department Phone Numbers
You can reach each department by dialing directly
Application Support (630) 797–4930
For applications and/or process technology questions.
Engineering (630) 797–4950
For engineering of standard and customized systems.
Service & Parts (630) 762–4090
For equipment servicing or replacement parts.
Tooling (630) 797–4930
For information on tooling, fixtures and horns.
Department email Addresses
Applications: ....................... [email protected]
Engineering: ........................ [email protected]
Service & Parts: .................. [email protected]
Tooling: ................................ [email protected]
Our Website
Dukane Ultrasonics is on the world wide web at:
http://www.dukcorp.com/us
and then go to your area of interest.
Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem,
be prepared to give the following information:
• DPC model number, line voltage and serial number
• Any fault indicators from the DPC status display
• Description of the problem and steps taken to resolve it
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Local Support
Your local Dukane representative has received factory training and
can answer all of your questions regarding Dukane equipment.
Ultrasonics Division
Mailing Address: Dukane Ultrasonics
2900 Dukane Drive
St. Charles, IL 60174 USA
Main Phone: (630) 797–4900
Main Fax: (630) 797–4949
Service & Parts Fax: (630) 584–0796
NOTE
See the next page for additional
department phone numbers and
email addresses.