Contacting applecare support – Apple Compressor 3 User Manual
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Contacting AppleCare Support
Information about the support options available from Apple is included in your
Final Cut Studio package. Several levels of support are available.
Whatever your issue, it’s a good idea to have the following information immediately
available when you contact Apple for support. The more of this information you have to
give to the support agents, the faster they will be able to address your issue.
• The Support ID number found on the back of the Installing Your Software booklet that
came with Final Cut Studio.
Note: The 11-digit Support ID number is different from the product serial number used
to install Final Cut Studio.
• The version of Mac OS X you have installed. This information can be viewed by choosing
About This Mac from the Apple menu.
• The version of Compressor you have installed, including updates if applicable. The
version number can be viewed by choosing Compressor > About Compressor.
• The model of computer you are using.
• The amount of RAM installed in your computer, and how much is available to
Compressor. You can find out how much RAM is installed by choosing About This Mac
from the Apple menu.
• What other third-party hardware is connected to or installed in the computer, and who
the manufacturers are. Include hard disks, graphics cards, and so on.
• Any third-party plug-ins or other software installed along with Compressor.
In certain support situations, AppleCare may require information about both your
computer and how this particular application is configured. Choosing Help > Create
Support Profile creates a file that contains the necessary information and can be emailed
to AppleCare. You would not normally use this feature unless directed to by an AppleCare
representative.
AppleCare Support can be reached online at
.
There is also an item in the Help menu that will take you directly to the AppleCare website.
To go to the AppleCare website from within Compressor
µ
Choose Help > Compressor Support.
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Appendix B
Solving Problems