Konica Minolta BIZHUB 223 - Manual (Page 269)

bizhub 423/363/283/223 15-3
15.1 Cannot print 15
When the above troubleshooting does not eliminate the problem, refer to the [User's Guide Copy Operations].
When the user authentication is
enabled, you may have entered
an unregistered user name or
password. Enter the correct user name or
password.
Different encryption passphras-
es may be specified for the
printer driver and the machine. Specify the same encryption
passphrase for the machine and
the printer driver.
Memory of the computer may
be insufficient. Perform a test printing to check
whether printing is possible.
Network connection with the
printer controller is not estab-
lished (when connecting via the
network). Contact your network administra-
tor.
This machine may be in the en-
hanced security mode. Configure authentication settings
in the enhanced security mode.
For details, contact the printer ad-
ministrator.
Printing order is disturbed - a
job sent later is printed before
the preceding jobs. An error may have occurred on
the printer for a reason such as
running out of paper. When [Skip Job Operation Set-
tings] is enabled in the [Adminis-
trator Settings] of the printer, only
the jobs without a problem are
processed and those with any
problem are held in queue.
Secure print is not available. The password rules may be en-
abled on the machine. Specify a password according to
the password rules.
Different encryption passphras-
es may be specified for the
printer driver and the machine. Specify the same encryption
passphrase for the machine and
the printer driver.
Jobs saved in a User Box have
disappeared. Jobs saved in a User Box may
be deleted due to the settings
on the machine. Check the User Box settings for
the machine. For details, refer to
the [User's Guide Box Opera-
tions].
Printing in the user authentica-
tion or account track mode is
not available. The user name, account name
or password is incorrect. Enter the correct user name, ac-
count name and password.
User authentication or account
track may be disabled on the
printer driver. Enable user authentication or ac-
count track on the printer driver.
Different encryption passphras-
es may be specified for the
printer driver and the machine. Specify the same encryption
passphrase for the machine and
the printer driver.
The entered user name or ac-
count name may not be author-
ized. Check with the administrator
whether the user name or ac-
count name concerned is author-
ized for printing.
Printing is not available when
you have selected [Public User]
in user authentication. Printing by public users may be
prohibited on the machine. Check with the administrator
whether printing by public users
is permitted.
Problem Possible Cause Remedy