HP NetStorage 6000 - Manual (Page 149)

NetStorage 6000 Warranty Information
Hewlett-Packard Limited Warranty Statement
B-6
Hewlett-Packard Limited Warranty Statement
1 HP warrants to you, the end-user customer, that HP hardware will be
free from defects in materials and workmanship for a period of ONE (1)
YEAR from date of purchase. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace
product components that prove to be defective. Replacement
components may be either new or equivalent in performance to new.
a Repair or replacement will be performed by HP, Reseller or qualified
third party, at HP’s option, "on-site" at your premises or by use of the
Customer Replaceable Part process The following table outlines HP’s
response time goals based on distance. Response times are not
guaranteed.
b On-site service is restricted or unavailable in certain locations. In HP-
Excluded Travel Areas-areas where geographical obstacles,
undeveloped roads, or unsuitable public transportation prohibit routine
travel-service is provided on a negotiated basis at extra charge. To find
out if you are in a geographically restricted service area, contact the HP
Customer Support Business Center at 1-800-743-8305
c HP SupportPacks and other enhanced services may follow different
guidelines. Please contact your HP Authorized Reseller or the HP
Customer Support Business Center at 1-800-743-8305 for information
warranty upgrades and response times.
2 Replacement components assume either the remaining warranty of the
components they replace or 90 days, whichever is greater. When service
involves the exchange of a product or a component, all removed
components, in their entirety, become the property of HP and must be
returned to HP after the replacement has been installed. The
replacement component becomes your property and you may be billed
for components not returned to HP.
Zone Distance from HP Office Response Time
1-3 160 km (100 mi) Next Business Day
4-5 320 km (200 mi) Second Business Day
6 480 km (300 mi) To be negotiated
Not designated Over 480 km (300 mi) To be negotiated