HP NetStorage 6000 - Manual (Page 148)

NetStorage 6000 Warranty Information
Obtaining Out-of-Warranty Support
B-5
Obtaining Out-of-Warranty Support
1 Diagnose the Problem
If you encounter difficulty with your HP NetStorage product, refer to
Monitoring and Troubleshooting chapter of this User’s Guide to
troubleshoot or identify the failing component in your product.
If you are unable to resolve your issue, log onto the HP Customer Care
Web Site at http://www.hp.com/support/NS6000 for additional
troubleshooting assistance. This site is frequently updated with the
latest troubleshooting tools, technical specifications, driver and OS
upgrades - specific to your HP NetStorage product.
Note Access to some content may be limited to registered customers only. Refer
to Step 3 of Planning for Support for information on registering your
product.
2 Placing Part Orders
To order service parts after your warranty has expired, please contact
the appropriate HP Customer Care Parts Ordering center in your region,
during the hours specified below.
Note Self-Maintainer processes may vary. Please refer to the program and
participation information located on the HP Customer Care web site at
http://www.hp.com/support/NS6000.
Region Telephone Number Hours of Operation
Canada 800-387-3154 or
905-206-4747 M-F, 8:30am-5pm ET
United States 800-227-8164 M-F, 6am-5pm PT