HP OneView - Manual (Page 239)

29.13.6 Cannot add server for a directory service
Possible cause and recommendation Symptom
Lost connection with directory service host
1. Verify that the settings for the directory service host are accurate.
2. Verify that the correct port is used for the directory service.
3. Verify that the port you are using for communication is not blocked by any firewalls.
4. Locally run the ping command on the directory service host’s IP address or host name to
determine if it is on-line.
5. Verify that the appliance network is operating correctly.
6. If the appliance is hosted on a virtual machine, determine that it is functioning properly and
there are enough resources.
Connectivity
Inaccurate credentials
1. Verify that the login name and password are accurate.
2. Reacquire and install the directory service host certificate.
3. Contact the directory service provider to ensure that the credentials are accurate.
Inaccurate settings in the Add Directory screen
1. Verify that the name of the directory service is unique and entered correctly. Duplicate
names are not accepted.
2. Verify that the Directory type is correct.
3. Ensure that the Search context fields are correct.
Verify that the group is configured in the directory service.
4. Verify that the credentials of the authentication directory service administrator are correct.
Cannot log in
29.13.7 Cannot add directory group
Possible cause and recommendation Symptom
Lost connection with directory service host
1. Verify that the settings for the directory service host are accurate.
2. Verify that the correct port is used for the directory service.
3. Verify that the port you are using for communication is not blocked by any firewalls.
4. Locally run the ping command on the directory service host IP address or host name to
determine if it is online.
5. Verify that the appliance network is operating correctly.
6. If the appliance is hosted on a virtual machine, determine that the virtual machine is
functioning properly and enough resources are allocated to it.
Inaccurate credentials
1. Verify that the login name and password are accurate.
2. Reacquire and install the directory service host certificate.
3. Contact the directory service provider to ensure that the credentials are accurate.
Cannot log in
Group not configured in the directory service
1. Verify the name of the group.
2. Contact the directory service administrator to verify that the group account is configured in
the directory service.
3. Verify that the group is within four hierarchical levels from the group specified by the DN.
For more information, see “About directory service authentication” (page 168) .
Cannot find group in
the directory service
29.13 Troubleshooting user accounts 239