HP OneView - Manual (Page 11)

29.6.3 HP SUM errors.................................................................................................230
29.7 Troubleshooting interconnects.....................................................................................230
29.7.1 Interconnect edit is unsuccessful...........................................................................230
29.7.2 Interconnect modules are in Maintenance state.....................................................230
29.8 Troubleshooting licensing..........................................................................................230
29.8.1 Restore a license key that has been erased from an enclosure OA............................230
29.8.2 The license assigned does not match the type specified.........................................231
29.9 Troubleshooting logical interconnects..........................................................................231
29.9.1 I/O bay occupancy errors..................................................................................231
29.9.2 Uplink set warnings or errors..............................................................................231
29.9.3 Physical interconnect warnings and errors............................................................232
29.10 Troubleshooting networks.........................................................................................232
29.10.1 Network create operation is unsuccessful.............................................................232
29.11 Troubleshooting server hardware...............................................................................232
29.11.1 Server add or remove is unsuccessful...................................................................232
29.11.2 Cannot control power on server blade.................................................................233
29.11.3 Lost connectivity to server hardware after appliance restarts...................................233
29.12 Troubleshooting server profiles..................................................................................234
29.12.1 Server profile is not created or updated correctly..................................................234
29.12.2 What to do when you cannot apply the server profile...........................................236
29.12.3 Profile operations fail........................................................................................237
29.13 Troubleshooting user accounts...................................................................................237
29.13.1 Incorrect privileges............................................................................................237
29.13.2 Unauthenticated user or group...........................................................................237
29.13.3 User public key is not accepted.........................................................................238
29.13.4 Directory service not available...........................................................................238
29.13.5 Cannot add directory service.............................................................................238
29.13.6 Cannot add server for a directory service............................................................239
29.13.7 Cannot add directory group..............................................................................239
30 Restoring an appliance from a backup file...........................................241
30.1 Roles......................................................................................................................241
30.2 About restoring the appliance....................................................................................241
30.3 Best practices for restoring an appliance.....................................................................243
30.4 Restore an appliance from a backup file.....................................................................243
30.5 Using REST APIs to restore an appliance from a backup file...........................................245
30.6 Creating a custom script to restore an appliance..........................................................245
30.7 Post-restoration tasks.................................................................................................245
31 Support and other resources...................................................................247
31.1 Gather information before contacting an authorized support representative............................247
31.2 How to contact HP.........................................................................................................247
31.3 Get connected to the HP OneView online user forum..........................................................247
31.4 Software technical support and software updates...............................................................247
31.4.1 Registering for software technical support..................................................................247
31.4.2 Using your software technical support and update service...........................................248
31.4.3 Obtaining HP OneView software and firmware updates..............................................248
31.4.4 Obtaining software and drivers for HP ProLiant products.............................................248
31.4.5 Warranty..............................................................................................................248
31.5 Related information........................................................................................................248
31.6 Submit documentation feedback......................................................................................249
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