HP StorageWorks 500 Modular Smart Array - Manual (Page 138)

Troubleshooting
HP StorageWorks Modular Smart Array 500 System User Guide D-5
Table D-3: Is the System Power LED Green?
Answer Possible Reasons Possible Solutions
No The Power On/Standby button has not
been pressed firmly.
The power button/LED assembly has
failed.
A power supply problem exists. The
power supply may not be inserted
properly, it may have a damaged
connector, or it may have failed.
The system may have experienced a
short.
Controller firmware may be corrupted.
The system backplane may need to be
replaced.
Firmly press the power button.
Be sure that the power supply is
undamaged and securely seated.
Check for bent pins on connectors and
components.
Check for unseated components.
Flash the controller firmware. Refer to
Chapter 4, “Configuration and Utilities.”
If these solutions do not solve the
problem, contact an HP authorized
service provider for assistance.
Yes If the system power LED is green, refer to Table D-4.
Note: For LED locations and functions, refer to Chapter 1, “Component Identification.”
Table D-4: Is the Controller Display Providing Messages?
Answer Possible Reasons Possible Solutions
No A controller problem exists. The
controller may not be inserted properly,
it may have a damaged connector, or it
may have failed and is in need of
replacement. Be sure that the controller is undamaged
and securely seated.
Check for bent pins on connectors and
components.
When the controller display is working
properly, refer to the Yes response
below.
Yes Display messages are available for diagnosis. Determine the next action by
observing the messages. Refer to Appendix C, “Display Messages.”