Diagnostic steps – HP StorageWorks 500 Modular Smart Array User Manual

Page 136

Troubleshooting

HP StorageWorks Modular Smart Array 500 System User Guide

D-3

7. The controller display provides a “Startup Complete” message.

Diagnostic Steps

If the storage system does not power up, or powers up but does not complete POST,
answer the questions in Table D-1 to determine the appropriate actions. The flow of
questions reflects the usual flow of events during a power-up sequence.

According to the answers you give, you are directed to the appropriate table in this
section. That table outlines possible reasons for the problem, options available to
assist in diagnosis, possible solutions, and references to other sources of information.

Table D-1: Diagnostic Steps

Question Action

Question 1: Are the power
supply/blower assembly LEDs
green?

If yes, continue to question 2.

If no, refer to Table D-2.

Question 2: Is the system power
LED green?

If yes, continue to question 3.

If no, refer to Table D-3.

Question 3: Is the controller display
providing messages?

If yes, use the messages for further
diagnosis. See Table D-4 for details.

If no, refer to Table D-4.