The system snapshot is used for diagnostic
purposes. It is a file that can be sent to your
TANDBERG support representative at their
request to assist them in troubleshooting
issues you may be experiencing.

To create a system snapshot file:

Maintenance > System Snapshot

•

You will be taken to the

System Snapshot

page.

Overview

Create System Snapshot

Clicking on this button will initiate the
download of the system snapshot file. You will
then be asked whether and where you would
like to save the file.
Select a location from which you can easily
send the file to your TANDBERG support
representative.

You can configure the VCS to automatically send reports to
a specified web service each time it experiences application
failures such as system crashes. The information contained in
these reports can then be used by TANDBERG technical support
to diagnose the cause of the failures. This feature is only
intended for use at the request of TANDBERG technical support
in exceptional situations, and is OFF by default. This feature
cannot be configured via the web interface; it is configured
via

xConfiguration Error Reports

Error Reports