Motorola VC5090 - Manual (Page 19)

About This Guide xvii
Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment
for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the
warranty.
If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that business
partner for support.
Returning the Vehicle Computer for Service
NOTE Motorola has taken great care to ensure environmental conditions such as humidity will not affect the stability
of the vehicle computer. This is accomplished my means of desiccant bags which can be inserted by the user
upon receipt of the vehicle computer. In the event, the vehicle computer needs to be shipped by air carrier to
Motorola for repair or maintenance, it is essential that the user remove the desiccant door cover before the
vehicle computer is packaged for shipment. The reason for this step is to avoid compromising the vehicle
computer as a result of pressurization during air transit. The user must simply remove the screws associated
with the desiccant door on the back of the unit. Discard the used desiccant bags. Upon receipt of the repaired
vehicle computer, the user should insert new desiccant bags (if used) and reseal the doors using new screws.