KACO Powador XP500-XP550-HV TL - Manual (Page 8)

Page 8 Operating Instructions Powador XP500/550-HV-TL
Service
2 Service
If you need help solving a technical problem with one of our KACO products, please contact our service
hotline. Please have the following information ready so that we can help you quickly and efficiently:
• Inverter type / serial number
• Fault message shown on the display / Description of the fault / Did you notice anything unusual? / What has
already been done to analyse the fault?
• Module type and string circuit
• Date of installation / Start-up report
• Consignment identification / Delivery address / Contact person (with telephone number)
You can find our warranty conditions on our website:
http://kaco-newenergy.de/de/site/service/garantie
From there, you can easily navigate to our international websites by clicking on the appropriate flag. Please
use our website to register your unit within 24 months:
http://kaco-newenergy.de/en/site/service/registrieren
You can also select the appropriate flag on this page to access the website for your own country.
In this manner, you can assist us in providing you with the quickest service possible. In return, you receive two
additional years of warranty coverage for your unit.
Note: The maximum length of the warranty is based on the currently applicable national warranty conditions.
We have prepared a template for complaints. It is located at
http://www.kaco-newenergy.de/en/site/service/kundendienst/index.xml.
Hotlines
Technical troubleshooting Technical consultation
Inverters (*) +49 (0) 7132/3818-660 +49 (0) 7132/3818-670
Data logging and accessories +49 (0) 7132/3818-680 +49 (0) 7132/3818-690
Construction site emergency (*) +49 (0) 7132/3818-630
Customer helpdesk
Monday to Friday from 7:30 a.m. to 5:30 p.m. (CET)
(*) Also on Saturdays from 8:00 a.m. to 2:00 p.m. (CET)