SMA WEBBOX-BT-20 User Manual
Page 75
SMA Solar Technology AG
Troubleshooting
User Manual
SWebBox20-BA-en-13
75
1
The Sunny WebBox
cannot be accessed
via the user
interface.
or
You cannot find the
Sunny WebBox via
the Sunny WebBox
Assistant.
The Internet browser is
configured incorrectly.
• If there is a proxy server in your
network, you must enter an
exception rule for the proxy server
in your Internet browser
(see Section 11.4 ”Information on
Your Internet Browser” (page 84)).
There is no Internet
connection.
• Restore Internet access. If
necessary, contact your Internet
service provider.
The Sunny WebBox has not
been started correctly.
• Remove the Sunny WebBox plug-in
power supply from the socket-outlet
and plug it back in after a short
time in order to restart the
Sunny WebBox. Note that this can
lead to loss of collected plant data.
IPv6 is not supported by the
proxy server.
• Use a proxy server that supports
IPv6.
2
The "SYSTEM" LED
is continuously
flashing red.
A system fault has occurred.
• Remove the Sunny WebBox plug-in
power supply from the socket-outlet
and plug it back in after a short time
in order to restart the Sunny WebBox.
Note that this can lead to loss of
collected plant data.
• Contact the SMA Service Line.
3
The "POWER" LED is
off.
The Sunny WebBox is not
supplied with voltage.
• Check the voltage supply of the
socket-outlet and remedy any
possible faults.
No. Problem
Cause
Remedy