SMA WEBBOX-BT-20 User Manual
Page 76
Troubleshooting
SMA Solar Technology AG
76
SWebBox20-BA-en-13
User Manual
4
Sunny WebBox
does not send any
data to Sunny Portal
or the external FTP
server (the
"DATA UPLOAD"
LED is glowing red)
or
The connection test
to Sunny Portal or to
the external FTP
server was
unsuccessful.
The data transmission is
incorrectly configured.
• Check the settings of Sunny Portal or
• Perform a connection test.
• In order to transmit data to
Sunny Portal, you must be
registered. Register your
Sunny WebBox in Sunny Portal
(see page 57).
There is a fault in the network. • Check the network settings for the
individual network components
(e.g. router, Sunny WebBox,
computer) and adjust these if
necessary.
• Check the network components for
defects or damage. Replace any
defective or damaged parts of the
network.
• Perform a connection test.
5
The Sunny Portal
registration was
unsuccessful.
Invalid data
• Perform a connection test
6
After an FTP
download, the
Internet Explorer
shows old Sunny
WebBox data.
The cache behaviour of the
Internet Explorer shows old
data.
• Use an FTP client to load the plant
data from the internal FTP server of
the Sunny WebBox.
No. Problem
Cause
Remedy