SMA WEBBOX-BT-20 - Manual (Page 74)

Troubleshooting SMA Solar Technology AG
74 SWebBox20-BA-en-13 User Manual
10 Troubleshooting
10.1 General Troubleshooting for the Sunny WebBox
No. Problem Cause Remedy
1 The Sunny WebBox
cannot be accessed
via the user
interface.
or
You cannot find the
Sunny WebBox via
the Sunny WebBox
Assistant. The Sunny WebBox is not
connected to the network or
to the voltage supply. • Connect the Sunny WebBox
directly to the computer or the local
network using the patch cable and
provide the Sunny WebBox with
voltage (see installation manual of
the Sunny WebBox with Bluetooth).
Incorrect network settings of
the network components. • Use the Sunny WebBox Assistant
for commissioning.
• Check the network settings of the
computer with which you wish to
access the Sunny WebBox. Adjust
the network settings if necessary.
• Reset the Sunny WebBox (see page
72) and repeat the commissioning.
• Check the network settings for the
individual network components
(e.g. router, proxy server etc.).
Adjust the network settings if
necessary.
• Contact your network administrator.
A firewall is blocking the
connection. • Deactivate the computer firewall or
enable the necessary connection.
Defective or damaged
network components, patch
cables or plug connections. • Replace the defective or damaged
parts of the network.
• Contact your network administrator.