Grass Valley Profile XP Service Manual - Manual (Page 81)

23 July 2004 Profile XP Service Manual 81
Chapter
9
Troubleshooting channel control
problems
Correcting common channel control problems
This troubleshooting aid provides corrective action for some common control
problems. Search the table for the problem you are experiencing, then try the
corrective action. Some problems can have more than one corrective action.
The System Guide referred to in this table is the Profile XP System Guide.
Problem Possible Causes Corrective Action
VdrPanel RS-422 Control:
The Profile XP system fails to
respond. Incorrect protocol selected. Refer to “Setting up RS-422
remote control in VdrPanel” in
the Profile XP System Guide.
Controller connected to the
wrong RS-422 Port. Verify the RS-422 cable is
connected to the correct
physical port (P1-P8).
Prolink:
Cannot open channel. Channel names do not match
those expected by the controller. Define new channels or rename
existing ones. Refer to “Adding
and configuring a new channel”
or “Entering channel name and
description” Profile XP System
Guide.
Controller connected to the
wrong RS-422 port. Check the title bar of the Prolink
window and verify the RS-422
cable is connected to the correct
physical port (P1-P8).
Ethernet:
Cannot connect to a remote
machine. PortServer is not running on
remote machine. Start PortServer on remote
machine. Refer to “Running
PortServer to enable remote
operation” in the Profile XP
System Guide.
Ethernet:
When running an application
remotely, you cannot find the
Profile XP system listed in the
Remote Host List. The Profile XP system has a
problem with the Ethernet
connection. Refer to “Correcting common
Ethernet network problems” on
page 78.