Grass Valley Profile XP Service Manual - Manual (Page 72)

Chapter 7 Troubleshooting video network problems
72 Profile XP Service Manual 23 July 2004
Correcting common Ethernet video network
problems
This troubleshooting aid provides corrective action for some common Ethernet video
network problems. Search the table for the problem you are experiencing, then try the
corrective action. Some problems have more than one corrective action.
Problem Possible Causes Corrective Action
Can’t transfer files in Media
Manager. There may be an incorrect
network name entry in the
HOSTS file on the Profile XP
system. Verify all Windows NT Ethernet and
video Ethernet entries in the HOSTS
all systems. Make sure video
Ethernet names use Ø, that is, zero
and not the letter O. Refer to
“Manually Edit the hosts file on each
Profile XP”
in the Profile XP System
Guide.
Can’t transfer files in Media
Manager. No video Ethernet connectivity. Refer to “Testing the Ethernet Video
network” on page 73..
In Media Manager, files
transfer only one direction. There may be an incorrect entry
in the HOSTS file on the
Profile XP systems. Verify all Windows NT Ethernet and
video Ethernet entries in the HOSTS
file on both systems, refer to
“Manually Edit the hosts file on each
Profile XP”
in the Profile XP System
Guide.
Media Manager can’t find a
Profile XP when you try to add
it to the network hosts list. PortServer is not running on the
remote Profile XP system. Start PortServer on the remote
system, refer to “Running PortServer
to enable remote operation”
in the
Profile XP System Guide.
Media Manager can’t find the
Profile XP when you try to add
it to the network hosts list. Unable to resolve Windows NT
Ethernet name. There may be an
incorrect Windows NT Ethernet
name entry in the HOSTS file. Verify all Windows NT Ethernet and
video Ethernet entries in the HOSTS
file on both systems, refer to
“Manually Edit the hosts file on each
Profile XP”
in the Profile XP System
Guide
Media Manager can’t find a
Profile XP when you try to add
it to the network hosts list. No Windows NT Ethernet
connectivity. Refer to “Testing the Ethernet Video
network” on page 73..