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Chapter 6 troubleshooting storage system problems – Grass Valley Profile XP Service Manual User Manual

Page 60

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Chapter 6 Troubleshooting storage system problems

60

Profile XP Service Manual

23 July 2004

Compression bitrate is set to a
higher rate than the RAID
system is able to process causing
a storage bandwidth overflow.
Media capture tasks may have
failed. First, check Profile video
compression settings and try
again.

Restart the Profile, recheck for
messages, then run Profile
system diagnostics if needed.

RAID controller X has reported
a hard SCSI bus error on drive N
in chassis Y.

Replace the drive module.

The Profile has detected an error
on the active Fibre Channel
storage loop and switched over
to the backup loop.

The Profile has regained
communication with the
external storage.

The Profile is unable to access
the external video storage. All
playback and record tasks will
be affected.

Check for faulty fibre-channel
cabling, or RAID controllers.

The system has detected
conflicting RAID controller
loop IDs. The RAID equipment
is incorrectly setup.

Refer to the Profile XP
documentation for instructions
on setting unique controller
IDs.

Duplicate RAID controller
serial numbers detected. This
may cause Fibre Channel
communication conflicts and
cause storage to be
inaccessible.

Contact support.

The system has detected a RAID
chassis ID that conflicts with the
ID on another chassis associated
with controller X. Storage
associated with the controller
will be in an unpredictable
state.

Refer to the Profile XP
documentation for instructions
on setting unique chassis IDs.

The storage system is
responding normally to the
encoder media driver, after a
period when it responded too
slowly.

RAID controller X has shut
down drive N in chassis Y.

Replace the drive module.

RAID storage messages

Possible cause

Corrective action

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