Grass Valley Profile XP Service Manual User Manual
Page 68
Chapter 7 Troubleshooting video network problems
68
Profile XP Service Manual
23 July 2004
Correcting common Fibre Channel video network
problems
This troubleshooting aid provides corrective action for some common Fibre Channel
video network problems. Search the table for the problem you are experiencing, then
try the corrective action. Some problems have more than one corrective action.
The System Guide referred to in the tables in this chapter is the Profile XP System
Guide.
Problem
Possible Causes
Corrective Action
The Profile has lost
connectivity with the Fibre
Channel network. Video
transfers will fail.
Check for faulty Fibre Channel
cabling, or check whether the device
at the other end of the cable has lost
communication with this Profile.
The Profile has regained
connectivity with the Fibre
Channel network.
Can’t transfer files in Media
Manager.
There may be an incorrect Fibre
Channel name entry in the
HOSTS file on the Profile XP
system.
Verify all Ethernet and Fibre Channel
entries in the HOSTS all systems.
Make sure Fibre Channel names use
_fc0, that is, zero and not the letter O.
Refer to “Manually Edit the hosts file
on each Profile XP” in the Profile XP
System Guide.
Can’t transfer files in Media
Manager.
No Fibre Channel connectivity.
Refer to “Testing the Fibre Channel
Video network” on page 69..
In Media Manager, files
transfer only one direction.
There may be an incorrect entry
in the HOSTS file on the
Profile XP systems.
Verify all Ethernet and Fibre Channel
entries in the HOSTS file on both
systems, refer to “Manually Edit the
hosts file on each Profile XP” in the
Profile XP System Guide.
Media Manager can’t find a
Profile XP when you try to
add it to the network hosts list.
PortServer is not running on the
remote Profile XP system.
Start PortServer on the remote system,
refer to “Running PortServer to enable
remote operation” in the Profile XP
System Guide.
Media Manager can’t find the
Profile XP when you try to
add it to the network hosts list.
Unable to resolve Ethernet
name. There may be an incorrect
Ethernet name entry in the
HOSTS file.
Verify all Ethernet and Fibre Channel
entries in the HOSTS file on both
systems, refer to “Manually Edit the
hosts file on each Profile XP” in the
Profile XP System Guide.
Media Manager can’t find a
Profile XP when you try to
add it to the network hosts list.
No Ethernet connectivity.